Grievance redressal policy   

At Carrycharms, we understand that selecting the perfect accessory is a personal experience, where every detail matters. Your feedback is invaluable, and we are committed to addressing concerns with care, respect, and efficiency. 

This policy explains how we handle grievances related to our products, services, or your overall experience, with an emphasis on transparency, fairness, and prompt resolution. 

In this policy, “we,” “our,” or “us” refer to Carrycharms, operated by Trumint cart, and “you,” “your,” or “customer” refers to our valued users. By using our services, you agree to the guidelines outlined here. 

What is a Grievance? 

A grievance is any concern or dissatisfaction you may encounter while interacting with us, such as: 

• Receiving an incorrect or damaged product 
• Delays in shipping 
• Payment issues 
• Difficulties with returns or refunds 
• Unsatisfactory customer service 
   

We encourage you to share concerns openly. Your feedback helps us improve and ensures every issue is addressed promptly and fairly. 

How to Raise a Grievance 

If an issue arises, reporting it is simple: 

1. Start at Our Support Pages: Visit the “Help Centre” or “Contact Us” section on our website or app. 
2. Select the Relevant Issue: Choose the option that best describes your concern to ensure it reaches the right team. 
3. Provide Complete Information: Include your order ID, a detailed description, and any supporting photos or documents. 
    

Once submitted, our dedicated support team will review your grievance and provide a resolution tailored to your case. We aim to make every interaction with our accessories smooth and satisfying. 

Escalation to Grievance Officer 

If your concern is not fully resolved through initial support, you may escalate it to our  Grievance Redressal Officer . This officer conducts an impartial review and ensures compliance with the Information Technology Act, 2000, and other applicable regulations. 

You may contact the Grievance Officer directly at  truemincart@gmail.com. Every concern is taken seriously, and we work with you until a fair and satisfactory resolution is achieved. 

Grievance Handling Process 

We follow a structured process to ensure fairness and efficiency: 

• Acknowledgment Without Delay: Your grievance is acknowledged within 48 hours via email. 
• Case Identification: Each concern is assigned a unique reference number for tracking. 
• Swift Resolution Commitment: Most grievances are resolved within 7 working days, unless additional time is required. 
• Regular Communication: You receive timely updates through your preferred contact method. 
   

Our goal is to handle every grievance with professionalism, care, and transparency. 

Closure of Grievance 

A grievance is considered closed when: 

• Resolution Meets Your Expectations: The solution provided satisfies your concern. 
• Lack of Further Communication: No response is received from you within a reasonable timeframe after a proposed resolution. 
• Final Outcome Shared: A definitive decision has been communicated according to our internal and legal procedures. 
   

This ensures your concerns are thoughtfully and efficiently addressed. 

Connect With Us Anytime 

Your accessory shopping experience should be seamless and enjoyable. If you have questions, need assistance, or wish to provide feedback, contact us at  truemincart@gmail.com. Our dedicated team is ready to provide prompt guidance and support. 

A Quick Reminder 

We are committed to continually enhancing your experience. Our policies may be updated periodically, and we encourage you to review our  Terms of Use and  Privacy Policy pages for the latest information. Your feedback helps us serve you better and ensures every shopping journey is smooth, confident, and enjoyable.