RETURNS & REFUND POLICY    

At Carrycharms, operated by Trumint cart, we understand the excitement of receiving a new accessory, and we want every item to bring you joy. However, we also recognize that sometimes a product may not meet your expectations. This policy is designed to make  returns and refunds simple, fair, and stress-free, so you can shop with confidence.  

In this policy, “we,” “us,” and “our” refer to Carrycharms, while “you,” “your,” or “customer” refers to our valued shoppers. By placing an order, you agree to the terms outlined below. Reviewing this policy ensures you know what to expect and helps make your experience smooth and reliable.  

Our goal is to handle each return or refund request with care, ensuring you feel valued and confident throughout the process.  

Return Eligibility  

To ensure a safe and hassle-free shopping experience, products must meet the following conditions to qualify for a return:  

• Unused, unwashed, and in the same condition as received  
• All tags, labels, packaging, and boxes intact  
• No signs of wear, alteration, or damage after delivery   
   

Return requests must be submitted within  48 hours of delivery . Requests submitted after this timeframe may not be accepted. Returns that do not meet these requirements may be declined.  

How to Request a Return  

Returning an item is straightforward:  

• Email us at  truemincart@gmail.com with your  Order ID , reason for the return, and clear photos if the product is damaged, defective, or incorrect  
• Our team will review your request and provide step-by-step instructions to complete the return   
   

This process ensures returns are handled efficiently and fairly, allowing any issues to be resolved promptly.  

Refund Process and Timeline  

Once we receive your returned item, our team will inspect it to confirm it meets our return requirements.  

• If the item complies, the refund will be issued to your  original payment method within  5–7 business days  
• You will receive an email confirming the completion of the refund  
• Items that do not meet our return criteria may not be eligible for a refund   
   

Our aim is to make the refund process transparent and hassle-free.  

Partial Refund Guidelines  

If your returned item is generally in good condition but has minor issues—such as missing packaging or slight signs of handling—a  partial refund may be issued.  

Our team carefully assesses each item to ensure fairness and transparency, so you understand how any partial refund is calculated.  

Damaged, Defective, or Incorrect Product  

If your order arrives  damaged, defective, or incorrect , please contact us within  48 hours of delivery . Include clear photos or videos showing the issue to help us resolve it efficiently.  

Once verified, we will arrange either a  replacement or a  refund , depending on what is most appropriate. Our goal is to ensure a smooth and reassuring resolution.  

Need Assistance?  

If you have questions or require help with returns or refunds, our support team is available to assist you. Contact us at  truemincart@gmail.com, and we will provide clear, professional guidance at every step.  

We are committed to making your shopping experience seamless, reliable, and fully supported.